Telephony

Learn how to purchase a phone number and use it to create inbound or outbound calls with Indigenius.

Purchase a New Number

Users can search, purchase, and assign phone numbers based on location. Purchased numbers are immediately usable and linked to the user’s account, once KYC application is approved.

1. Visit the Phone Number section.

2. Click the Add button (top of the sidebar).,

3. Search and filter numbers by continent and country in the Select Country modal (page view)

4. Choose from a list of available number.
5. Select billing type (monthly/yearly) and Toogle Automate Subscription.

6. Confirm the purchase and receive notification (success or pending KYC).

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Assign Agent to Your Phone Number

• Select any of your created agents for inbound calls.

  

• Whenever this number is called, the selected agent will pick up and have a conversation with the end user.

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Make an Outbound Call (Agent Calls Users)

To initiate outbound calls with your purchased number:

1. Set your phone number and agent
   • Select the phone number you want to initiate the outbound call with.
   • Select the agent you want to initiate the call.
2. Upload contacts
   • Upload the phone numbers you want to call as a .csv or .xlsx file.
   • Select the contacts you want to call from your uploaded list.
3. Schedule the call
   • Input your campaign name.
   • Select the date you want to initiate the call.
   • Choose the time zone your contacts are located in.
   • Select the time(s) you want the call deployed (multiple times can be selected for bulk campaigns).
4. Track your calls
   • Visit Schedule Bulk Log to view the status of your bulk schedule.
   • Visit Schedule Task Log to view the status of each call in the bulk schedule.